Effective Date: 1/1/2025

Welcome to Pet Rush Inn (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting the personal information you share with us through our website www.petrush.net (“Site”) and in-person services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, book services, or communicate with us.

1. Information We Collect

We collect information that helps us provide exceptional care for your pets and improve our services. This may include:

A. Personal Information

  • Name, address, phone number, and email

  • Pet information (name, breed, medical conditions, vaccination records)

  • Payment details (for transactions and deposits)

B. Automatically Collected Information

When you visit our Site, we may collect:

  • Your IP address, browser type, and device information

  • Pages you visit and time spent on our Site

  • Cookies and tracking technologies that help improve website performance

You can disable cookies in your browser settings, but some site features may not function properly.

2. How We Use Your Information

We use your information to:

  • Provide and manage pet boarding, grooming, and daycare services

  • Communicate booking confirmations, updates, and service reminders

  • Improve our website and customer experience

  • Process payments and send receipts

  • Comply with legal and regulatory requirements

We do not sell your personal information to third parties.

3. Information Sharing and Disclosure

We may share your information only when necessary to:

  • Process payments through secure third-party providers

  • Coordinate veterinary care in emergencies (with your consent or as needed)

  • Comply with legal obligations or valid government requests

All third-party vendors (e.g., payment processors) are required to protect your information in compliance with applicable privacy laws.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal data against loss, misuse, unauthorized access, or disclosure.

While we strive to use commercially acceptable means to protect your data, no system is 100% secure, and we cannot guarantee absolute security.

5. Opted-In SMS Information

We value your privacy and are committed to not sharing, selling, or otherwise disclosing your opted-in SMS information to third parties . Your phone number and any information related to your SMS subscription will not be shared with any external entities, unless required by law or in connection with legal obligation.

6. Your Privacy Rights (California Residents)

If you are a California resident, under the California Consumer Privacy Act (CCPA), you have the right to:

  • Request access to the personal data we hold about you

  • Request correction or deletion of your data (subject to service obligations)

  • Opt out of data sharing for marketing purposes

To exercise these rights, contact us at info@petrushinn.com. We may require verification of your identity before processing your request.

7. Data Retention

We retain your personal and pet-related information only for as long as necessary to:

  • Provide ongoing services

  • Fulfill legal or tax obligations

  • Maintain booking and service history for returning customers

8. Your Choices and Rights

  • Opt-Out of Marketing Communications: You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link in the email or by contacting us directly.
  • Cookies Management: You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our services.
  • Data Access and Deletion: You can request access to or deletion of your personal data by contacting us. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
  • Data Retention: We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Links to Other Websites

Our Site may contain links to external websites (such as social media or partners). We are not responsible for the content or privacy practices of those sites. We encourage you to review their privacy policies.

10. Children’s Privacy

Our services are not directed toward children under 13. We do not knowingly collect personal information from minors without parental consent. If we become aware that a child’s data has been collected, we will delete it promptly.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page with a revised “Effective Date.”

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Pet Rush Inn
115 W Linden Ave, Burbank, CA 91502
Email: info@petrushinn.com
Phone: (818) 471-4298
Website: https://petrush.net